Free Returns - No Restocking Fees & Free Shipping Back to Us!
1STOPLighting is the ONLY online lighting distributor truly offering a NO HASSLE return policy that eliminates all of the risk, cost, and time from the return process. What differentiates us from everyone else is that we pay the cost of the return shipping and issue you a prepaid return label within 1 business day of your return request. With our impressive Prepaid-Return Program, you can shop guilt-free without having buyer's remorse. If you purchase products from any of the lines in our Prepaid-Return program and decide not to keep them, you can return them for a FULL refund at no additional expense to you. Please read the details below.
What is your Prepaid-Return policy?
Merchandise may be returned up to 21 days from the date of receiving the order to receive a FULL refund. This means that if you change your mind about an item you purchased from one of our participating brands, we will simply issue you a prepaid return label and you would just send the merchandise back at no cost to you. You will NOT be responsible for any shipping charges or restocking fees! Just print out the UPS prepaid label we send you via email, take the package(s) to your nearest UPS pick-up center and we will issue your refund within 48 hours of receipt and inspection. For the full details on the process see below.
How do I make a return?
Simply email us at prepaidreturns@1stoplighting.com and include your order number with the item(s) you choose to return (please include the number of packages and their corresponding model number). We will process your request and you will receive a prepaid-label with instructions within 1 business day. You may also call us and we will instantly issue you your prepaid labels. Once you are provided the prepaid UPS label(s), follow the instructions provided, take the package(s) to your nearest UPS pick-up center, and we will issue your full refund within 2 business days of receipt and inspection. Please make sure to read the conditions below.
Refunds will only be issued under the following conditions:
- The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
- Merchandise must not have been installed or altered in any way.
- No returns will be allowed for Discount, Open Box or Clearance products.
- No returns on bulb or part orders.
- Claims after 21 days of receipt are not eligible for return or replacement.
- Refunds for returned products cannot exceed the originally charged amount.
- Orders shipped to Canada, Hawaii, or Alaska are excluded from this program.
- Products that are shipped via freight truck DO NOT qualify for this program.
- Any original shipping charges incurred are not eligible for a refund.
- Orders placed prior to the start date of this Promotion do not qualify. Promotion started on 11/13/2009
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Damaged or defective items:
In the event that you receive defective, damaged, or wrongly shipped goods, we will replace these items. Please click this link to view our standard Return & Replacement policy for instructions.
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What are the shipping charges on returns?
There are NO shipping charges for lines under the Prepaid-Return program even if we paid for the shipping to you! Since order shipped to Canada, Hawaii, or Alaska are not part of this program, return shipping charges WOULD apply.
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